Terms of service

1. Agreement

These terms govern access to and use of the Conveysure AML platform (the "Service") by the law firm or licensed conveyancing practice that registers an account (the "Firm") and its authorised users. By creating an account or using the Service, the Firm agrees to these terms. If you register on behalf of a Firm, you confirm you have authority to bind it.

2. The Service

Conveysure provides software that supports anti-money-laundering compliance for UK conveyancing: client due-diligence workflows, sanctions and PEP screening, source-of-funds evidence collection and analysis, risk assessment, MLRO escalation and record-keeping.

The Service is a tool, not a substitute for professional judgement:

• The Firm remains solely responsible for its compliance with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, the Proceeds of Crime Act 2002, SRA/CLC rules and all other applicable law.
• Screening results, AI-generated summaries, risk narratives and briefings are decision support only. They may be incomplete or wrong and must be reviewed by a qualified person before being relied on. The Firm's staff — not the Service — make all compliance decisions.
• Conveysure does not provide legal advice.

3. Accounts and acceptable use

• Users must keep credentials confidential; the Firm is responsible for activity under its accounts and for promptly deactivating leavers.
• The Firm must only upload data it is lawfully entitled to process, and must provide its clients with the privacy information required of a controller.
• The Service must not be used to break the law, to probe or disrupt the platform, or to access another firm's data.

4. Client portal

The Firm may invite its clients to submit information and documents through the secure client portal. Clients use the portal under the Firm's instruction; the Firm is the controller of the data collected there and is responsible for the accuracy of the requests it sends.

5. Fees and trials

Paid plans are billed as set out on our pricing page or in an order form. Trial access is provided free of charge for evaluation and may be withdrawn or converted at the end of the trial period. Fees are exclusive of VAT and non-refundable except where required by law.

6. Data protection

Each party will comply with UK GDPR and the Data Protection Act 2018. For client data uploaded to or collected through the Service, the Firm is the controller and Conveysure the processor, processing only on the Firm's documented instructions as described in our privacy policy. Conveysure will implement appropriate technical and organisational security measures, assist the Firm with data-subject requests, notify the Firm without undue delay of any personal-data breach, and, on termination, delete or return client data subject to statutory retention requirements.

7. The Firm's records

The Firm owns the data it and its clients put into the Service. Conveysure may use aggregated, anonymised usage statistics to operate and improve the Service. The Firm can export its records (reports, audit logs) at any time while its subscription is active.

8. Availability and changes

We aim for high availability but the Service is provided "as is" and may be interrupted for maintenance or by events outside our control. We may improve or modify features, and will give reasonable notice of material reductions in functionality. Third-party data sources (e.g. the UK sanctions list, Companies House) are outside our control and may themselves be delayed, incomplete or inaccurate.

9. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited.
• Subject to that, neither party is liable for indirect or consequential loss, loss of profit, or loss of data (to the extent recoverable from backups), and each party's total aggregate liability in any 12-month period is limited to the fees paid by the Firm for the Service in that period.
• Conveysure is not liable for compliance decisions made by the Firm, including decisions informed by screening results or AI output.

10. Term and termination

Either party may terminate on 30 days' written notice to the end of the then-current billing period, or immediately for material breach that is not remedied within 14 days of notice. On termination the Firm's access ends; we will make the Firm's records available for export for 30 days, after which they are deleted, subject to any legal retention obligations.

11. General

These terms are the entire agreement between the parties concerning the Service and supersede prior discussions. Neither party may assign them without consent (not to be unreasonably withheld), except to an affiliate or as part of a bona fide corporate reorganisation. If any provision is unenforceable, the remainder stands. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

12. Contact

Questions about these terms: [email protected].