For your clients, it is just a simple checklist.
Buying a house is stressful enough. The portal turns your AML requirements into a short list of plain-language tasks a client can finish from their sofa — no app to install, no jargon to decode, no compliance software to learn.
Eight steps, most of them under a minute.
- Email invitation
- One-time passcode
- Confirm details
- Questionnaire
- Task list
- Upload documents
- Answer queries
- Complete
There is no password to create or remember — access is by secure link and a one-time passcode sent to the client's verified email.
Designed for the phone in their pocket.
Most clients complete their tasks on a mobile. Uploads use the camera, tasks are one screen each, and progress is always visible — so clients actually finish, and your team stops chasing.
- Completed — done and confirmed, greyed out and out of the way.
- Outstanding — what is left, in the order it is needed.
- Due — gentle reminders when a task has been waiting.
- Replacement requested — a clear ask when a document could not be used, with the reason in plain words.
PDF or photo · takes about a minute
Tasks a client can act on without calling you first.
“Upload your latest bank statement — a PDF from your banking app is perfect.”
“Confirm where your deposit is coming from. Pick from the list or describe it in your own words.”
“Your parents are gifting part of your deposit — please provide your giftor's full name and contact details.”
“The driving licence you uploaded has expired. Please upload your current one, or use your passport instead.”
What clients never see.
The portal is strictly separated from the firm's compliance workspace. Clients see their tasks and their progress — nothing about how the firm is assessing them.
Internal risk ratings
Risk levels and EDD status stay inside the firm workspace.
MLRO reasoning
Referrals, decisions and conditions are never client-visible.
SAR / DAML activity
Restricted states leave no trace in the client experience.
Suspicion language
Client tasks are generated in neutral, operational wording.
Reassurance without a lecture.
Clients are told, in a sentence, what they need to know: access is protected by a one-time passcode sent to their email, uploads travel over an encrypted connection, and documents go directly to their solicitor's firm — never to a public inbox.
The full technical picture lives on the security page; the client just needs confidence that the process is safe.
Watch a client finish their tasks in minutes.
The fastest way to judge the portal is to see the journey end to end — invitation to completed checklist.